🔒 Privacy Policy

1. Information We Collect

We collect the following types of information:

a) Account Information

• Name, email address, company name, and other details when you register.

b) Tracking & Analytics Data

• When clients install our tracking script, we may collect data such as:

• User IP address (anonymized where required)
• Browser type, device info
• Events (e.g., lead submissions, conversions)
• UTM parameters (e.g., utm_source, utm_campaign)
• Custom tags or metadata passed by the client

c) Billing & Subscription Info
If you purchase a paid plan, we collect billing details via a secure third-party payment processor.

d) Usage Data
Logs of platform usage (dashboard activity, API calls) for performance and troubleshooting.

2. How We Use Your Data

We use your information to:

• Provide and improve the Service
• Deliver analytics and insights to clients
• Communicate updates, changes, and support
• Prevent abuse, fraud, or technical issues
• Comply with legal obligations

We do not sell or share your personal data with third parties for advertising.

3. Data Storage and Security

We store data on secure servers located in the EU and/or the US. We use encryption, firewalls, and access control to protect your data.

While we strive to protect your data, no method is 100% secure.

4. Third-Party Services

We may use third-party services (e.g., Stripe for payments, cloud storage providers) that process data on our behalf. These providers are carefully selected and comply with relevant privacy standards (GDPR, CCPA).

5. Data Retention

We retain user data for as long as needed to provide the Service or as required by law. You may request deletion of your data by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

• Access or export your data
• Correct inaccurate data
• Request deletion
• Object to processing
• Lodge a complaint with a regulatory authority

To exercise your rights, contact: privacy@proficore.io

7. Cookies

We use cookies and similar technologies to:

• Authenticate sessions
• Measure website performance
• Track referral sources (UTM, tags)

You can manage cookie preferences in your browser settings.

8. International Users

If you are located outside the EU or US, note that your data may be transferred to and processed in countries with different data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top. Continued use of the Service after changes implies your acceptance.

10. Contact Us

If you have questions about this Privacy Policy, please contact:

📧 privacy@proficore.io